Who We Are?
What Personal Data Do We Collect?
When you visit the Site we may collect and process the following personal data:
Your name, billing address, shipping address and any other information submitted when you make a purchase or sign up to a competition or Tilbea newsletter.
Why Do We Collect It?
We need to collect your personal data to ensure we can fulfil orders you place through the Site. We will not collect any personal data over and above that which we require to fulfil our customer obligations.
We collect device data to ensure we can improve and optimise your experience of the Site.
What Do We Use It For?
Firstly, we use your personal data to send out all of lovely orders.
Secondly, if you have subscribed to our mailing list we will use that information to tell you about exciting new products, sales or competitions.
Thirdly, we may need to contact you for additional information, or to check our records or most importantly that we have a happy customer.
How Long Do We Keep Data?
We are required to keep your personal data for a minimum of 6 years under UK Law. However your personal information we use for marketing purposes will be retained for our records unless and until you ask us to delete this information.
Sharing Your Personal Data
We will only share your personal data with third party service providers to assist us in ensuring certain services are available to you. For example we may use a third party to deliver your goods, or take payments online. We will only ever use providers that we have confirmed apply appropriate data protection and security in accordance with Data Protection Legislation.
We use PayPal & Stripe to process your payments on line. They are both regulated by the Financial Conduct Authority so you already have protection in place for your purchase if you are using PayPal or Stripe through our Site.
We do not store your payment card details.
Sadly we aren’t talking about the salted caramel variety. Cookies provide us with data from your device. We use them to help us understand and improve the users experience of the Site. A cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. You can choose to enable or disable Cookies in your web browser, it is entirely a matter for you. This information will not identify you personally
When you visit the Site we use a third party provider, Google Analytics, to help us understand how our customers use the Site. They collect and process information in a way that does not identify anyone.
Since associates and other third parties (such as Paypal, Stripe and Google Analytics) may be involved, we always advise you to ensure that you are aware of their privacy policies too.
You can request access to the personal data we hold about you, at any time, and more importantly you can request that this information be updated, corrected or deleted.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.