Privacy Policy

Who We Are?

Well, if you’ve made it this far we’re guessing you probably know who we are and are now very familiar with our love of leopard print.  What you may not know is that we take the privacy of our customers very seriously and consider it to be one of the most important aspects of running our website Tilbea London (“the site”).  We are in the business of selling clothes, not our customers information, so you can rest assured that we have no interest in selling, or swapping your personal data with other business for marketing or advertising purposes.  Please don’t just take our word for it, read our privacy policy; the policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

What Personal Data Do We Collect?

When you visit our lovely Site we take a proactive approach to your privacy and ensure that the necessary steps are taken to protect you throughout your experience and, to set your mind at rest, we can happily inform you that our website complies with all UK national laws and requirements for user privacy.

So…we may collect and process the following personal data:
Your name, billing address, shipping address and any other information submitted when you make a purchase or sign up to a competition or Tilbea newsletter.

We will also collect the following information about your device:
Your web browser, IP address, time zone and may install some cookies on your device ( for more information on cookies please see below)

Why Do We Collect It?

We need to collect your personal data to ensure we can fulfil orders you place through the Site.  We will not collect any personal data over and above that which we require to fulfil our customer obligations.

We collect device data to ensure we can improve and optimise your experience of the Site.

What Do We Use It For?

Firstly; POSTAGE – we use your personal data to send out all of lovely orders.

Secondly; EMAIL NEWSLETTERS

Our Site operates an email newsletter program, which we use to inform our lovely subscribers about products and services supplied by our Site, and or Sales and promotions you can enjoy by being a loyal customer.  You can subscribe through an online automated process should you wish to do so, but this is at your own discretion. Some subscriptions may be manually processed through prior written agreement with yourselves.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this our Site may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

Thirdly, CONTACT & COMMUNICATIONS

We love to hear from you, but please be advised that when contacting our Site and/or us you do this at your own discretion and provide any such personal details requested at your own risk. Your personal information is kept private and stored securely until such time that it is no longer required, or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form for our email submission process but you use such forms at your own risk.

The Site, and its owners, us, will use any information submitted to provide you with further information about the products / services we offer, or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to our email newsletter program, but only if this was made clear to you and your express permission was granted when submitting any form to the email process. Or whereby you the consumer have previously purchased from, or enquired about purchasing from, the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

We may also contact you for additional information, or to check our records or… most importantly to check that we have a happy customer.

Finally we use MailChimp for all our email marketing, which is a secure emailing system that delivers all of our newsletters.  For more information on this please see MailChimps privacy policy.

How Long Do We Keep Data?

We are required to keep your personal data for a minimum of 6 years under UK Law.  However your personal information we use for marketing purposes will be retained for our records unless and until you ask us to delete this information.

Sharing Your Personal Data

We will only share your personal data with third party service providers to assist us in ensuring certain services are available to you.  For example we may use a third party to deliver your goods, or take payments online.  We will only ever use providers that we have confirmed apply appropriate data protection and security in accordance with Data Protection Legislation.

We use WooCommerce to power our the Site.  It is a dedicated and popular host for eCommerce and has its own privacy policy which can be found ( https://automattic.com/privacy/ ).  Your personal data cannot be collected or accessed from the Site by WooCommerce without our consent.

We use PayPal & Stripe to process your payments on line.  They are both regulated by the Financial Conduct Authority so you already have protection in place for your purchase if you are using PayPal or Stripe through our Site.

We do not store your payment card details.

Cookies

Sadly we aren’t talking about the salted caramel variety.  Cookies provide us with data from your device.  We use them to help us understand and improve the users experience of the Site.  Where applicable our Site uses a cookie control system allowing you, our lovely user, on your first visit to the website to allow or disallow the use of cookies on your computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

A cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. It allows the Site to track, save and store information about the your interactions and how you use the website. This allows the Site, through its server to provide our users with a tailored experience.  You can choose to enable or disable Cookies in your web browser, it is entirely a matter for you.  This information will not identify you personally, but you will have to take the necessary steps within your web browsers security settings to block all cookies from this Site and its external serving vendors.

When you visit the Site please be aware that we use tracking software to monitor our visitors to better understand how they use our Site. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html].

Since associates and other third parties (such as Paypal, Stripe and Google Analytics) may be involved, we always advise you to ensure that you are aware of their privacy policies too, as other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this Site. (External links are clickable text / banner / image links to other websites).
We cannot guarantee or verify the contents of any externally linked website, despite our best efforts, therefore you should be aware that if you click on external links you do so at your own risk and that our Site, or us, cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media

Communication, engagement and actions taken through external social media platforms that we, the Site or its owners, participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

You are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us through primary communication channels, such as email (info@tilbea.com).

Our Site may use social sharing buttons which help share web content directly from web pages to the social media platform in question. We would advise that you use such social sharing buttons at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

We may, through our social media platform accounts share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

You are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this Site. Despite our best endeavours to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this Site cannot be held liable for any damages or implications caused by visiting any shortened links

Your Rights

Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. You can request access to the personal data we hold about you, at any time, and more importantly you can request that this information be updated, corrected or deleted.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Us

If you have any problems or questions regarding our privacy policy then please do not hesitate to get in touch with us at info@tilbea.com.